CNC Metalcraft

CNC Metalcraft manufactures metal products for the building and construction industry. The company was founded in 2004 and has slowly grown to its current 41,000 sq. ft. size and location in Champlin, MN. Evan Lundeen purchased the company in 2020. Clients can save time by using them as a single stop shop for all of their custom metal fabrication needs. Their current customers are primarily General Contractors based in the Twin Cities. CNC’s high level of customer service and the quality of their products keep their customers coming back for more projects. CNC consistently exceeds the GC’s expectations by having team members visit job sites to review problems in person and quickly turning around replacement products.

The Challenge

  • Update the look and feel of the site to support the user centric model and modern aesthetics.
  • Maximize the load time of the site.
  • Shift the focus from service offerings to a focus on providing solutions.
  • Remove obstacles for site visitors to become customers.
  • Improve ways to delight current customers.
  • Create a site that is user centric and easy to navigate.
  • Simplify the navigation to bring it to current User Experience (UX) standards.
  • Add CTAs (Calls to Action) to move viewers through the site and encourage them to contact CNC.
  • Increase organic SEO through optimized content.
  • Feature the people behind the CNC Metalcraft name.

Client Priorities

  • A new site that is clean, polished and modern – both in functionality and design
  • A careers and FAQ page

The Plan

  • Bring the site build to a modern aesthetic
  • Build a site to fit all browser types and sizes without losing the focus on messaging
  • Build an overall web structure to focus users on the solutions rather than the services
  • Move the site visitor through the buyer’s journey to becoming a customer using
  • strategic information architecture and appropriate calls to action on pages
  • Use imagery, video and iconography to tell the CNC Metalcraft story effectively
  • Ensure all links and CTA’s (Calls to Action) are easily identifiable as such and clickable for action
  • Create specific CTAs in the buyer’s journey to take visitors to the right place at the right time
  • Increase legibility of all content on all sections and pages
  • Build out services pages through specific content and storytelling, including case studies